Wednesday, July 14, 2010

A Breath of Fresh Air

A client of ours recently gave us a nice little write up on their blog.

Our client, Aglow Marketing, wrote about their dealings with their previous printer on their blog.

"This time a local printer I had trusted with one client's work suddenly started giving me terrible customer service and basically told me that Aglow wasn't a big enough client to spend his time on. So, I moved on from this terrible experience and asked other trusted designers for their referral. I was hesitant that being a "small" marketing firm that, again, we might be shooed away for lack of size. However, we were welcomed with open arms at Faulkenberg Printing."

They then had some very kind words for us.

"Jim Faulkenberg and Brian have been nothing short of phenomenal since day one. Our first project we did with Faulkenberg Printing took several weeks with lots of little details to address. They took endless amounts of time working through them with me and never made me feel like I was wasting their time. I was impressed with their extensive experience and ability to answer my questions without going over my head. And as we continue to work with them, I am continually impressed with their prompt communication and looking out for our client's best interest. Jim even goes out of way to keep me updated on new orders my clients place after the initial set up to keep me in the loop. I know he's a busy man and he doesn't have to do this but the fact that he does makes me appreciate them all the more. It exemplifies customer service at its finest."

Wow! Those are very kind words which are very much appreciated.
We do try to give the very best service possible.
Treating our customers as we want to be treated and word of mouth referrals is why we don't have salesmen out getting work from others printers. Customers who want the best product and want treated right find us.

I found an old advertisement that Faulkenberg's used years ago (Just look at the phone number!).
It still holds true for us today.

Wednesday, July 7, 2010

More Construction

This past winter we did some construction on our third floor.

We built a new room.

Foreman meeting.

More picture to come on the finished product.